This policy explains how GRAYCO Group Ltd (“GRAYCO”, “we”, “us”) collects, uses and protects your personal information when you contact us or use our services. We are committed to handling your information carefully and in line with UK data protection law.
Who we are
GRAYCO Group Ltd (registered in England & Wales, company number 15462228) is a private household and lifestyle management service based in the North East of England. For any questions about this policy or your information, contact us at mitch.gray@grayco.group.
Information we collect
We only collect what we need to respond to you and provide our services. This may include:
- Your name, email address and phone number
- The details you share in your enquiry or messages (including over WhatsApp)
- Information about your household, preferences and requirements that you choose to share with us while we work together
How we use your information
We use your information to respond to enquiries, to understand and deliver the support you have asked for, to arrange work on your behalf, and to keep in touch about the service we provide to you. We do not sell your information, and we do not use it for unrelated marketing.
Our lawful basis
We process your information where it is necessary to take steps at your request before entering into an arrangement, to perform our services for you, or on the basis of our legitimate interest in responding to and managing enquiries. Where consent is the appropriate basis, you are free to withdraw it at any time.
Sharing your information
Delivering our service sometimes means arranging work through trusted third parties, such as contractors or specialists. Where that is the case, we share only what is necessary for the task and take care over how your information is handled. We may also share information where we are required to by law.
How long we keep it
We keep your information only for as long as we need it to provide our services and to meet our legal and accounting obligations, after which it is securely deleted.
Cookies and third-party services
This website does not set tracking or advertising cookies. It loads fonts from Google Fonts, which may process limited technical data (such as your IP address) to deliver those fonts. Links to external services, such as Instagram and WhatsApp, are governed by their own privacy policies.
Your rights
You have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to data portability. To exercise any of these, contact us at mitch.gray@grayco.group. If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.